Your right of withdrawal as a consumer
If you are dissatisfied with our product or have changed your mind, you have a 14-day right of return. To exercise your right of return or cancellation, you have to contact us with your statement of withdrawal. You can use the attached returns form for help with this or contact us directly for assistance. Please notify Mintroom as quickly as possible within the 14 day return period to notify us of any changes or issues you may have.
Post: Mintroom, Mintroom Returns, Moosdorfstraße 7-9, 12435 Berlin
Mintroom only accepts returns of unused products in original packaging. If the returned product is damaged or showing signs of wear, the return will not be refunded.
14 days right of withdrawal
You have the right to change your mind within 14 days of receiving your order without giving reasons.
The returns period is 14 days from the day that;
1. you or your representative has taken possession of your order, or
2. where you or a representative of you by third parties other than the carrier, has taken possession of the last item received if you have ordered several products under a single ordering and these are supplied separately;
3. you or your representative (third parties other than the carrier), has taken the last piece of a product ordered which is delivered in multiple items or parts.
Consequences of cancellation (or Effects of withdrawal)
If you return your order, we will refund all payments including delivery costs (excluding the additional costs of return other than that offered by us), and immediately refund within 14 days from the date on which the notification of your cancellation of this contract with us has been received. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise; in neither case will you be charged fees for this repayment.
Until we have received the returned goods, or until you have demonstrated that you have returned the goods, we may withhold the reimbursement. You have to return the goods immediately and in any event not later than 14 days from the date on which you inform us of the cancellation of this contract. You will pay the direct cost of returning the goods.
The right to return or cancel does not apply to orders for the supply of goods which are personalised, made to order or which are clearly tailored to the personal needs of the consumer.